Sherman College of Chiropractic

Risk Management & Handling of Patient Complaints & Incidents

Instructor: Matthew McCoy, DC, MPH

1 Credit Hour

Course Objective: The objective of this presentation is to provide an overview of the drivers of malpractice lawsuits and regulatory board actions, how to prevent them and what to do when they happen. The presentation will cover the concept of patient centered practice, informed consent, change strategies, communication and the role of triage and will include several case studies of patient incidents and complaints and how to handle them.       

Format: Online Learning with audio visual and PowerPoint presentation, as well as additional handout reading material.

Approved Provinces: NL, ON, QC 

Approved States: AK, CO, CT, DE, DC, GA, ID, IL, IA, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, RI, SC, SD, UT, VA, VT, VI, WA, WY

Approved Territory: PR

It is the responsibility of the participant to ensure that the program is approved in the state to which they would like to receive credit.

“Postgraduate programs sponsored, co-sponsored or hosted by Sherman College of Chiropractic may not always reflect the views of the college or its employees.